Products & Services
Breakdown, Roadside Assistance & Towing Services (Optional)
BLS will facilitate the infrastructure necessary to provide a total Roadside Assistance Service which is integrated with the VMT and Telemetry system. The 24/7/365 Roadside Assistance service will be managed through the BLS call centre which will be used for logging the request for assistance, determining the nature of assistance required and dispatching the necessary support within agreed timelines.
The benefits of integrating Roadside Assistance Services with the VMT and Telemetry system call centre are:
- Improved incident response times through exact determination of the vehicle’s location.
- Greater coordination of response to the nature of incident
- Better incident management from reporting through to resolution
- Integration with ad hoc rental service
- Direct communication in terms of dispatching vehicles to assist with breakdowns
- Reduced administration
- Effective control of incident related costs
- Reduction of vehicle downtime
- Integrated reporting on total incident and its effect on vehicle availability